Shipping & Returns
There is a $35 cancellation fee. We do not offer refunds on custom products. We provide free proofs for all orders to confirm products meet your requirements before shipping. Contact customer service for cancellations & returns.
ARTWORK: Your uploaded image should be at least 600 dpi, camera-ready and color-separated. Preferred extensions are .ai, .svg, .eps, or .pdf vector-formatted art.
Our on-site graphics artist can assist you with preparing your art (for a $35 fee).
Shipping Matchboxes and Matchbooks
Matchbooks and Matchboxes are considered hazardous and cannot be shipped overnight. The estimated shipping time is 3 – 5 days and depends on your location. After proof approval, items are processed (imprinted and boxed) and then shipped. Decreasing your processing time does not affect the shipping time.
There will be additional freight on items shipped to Canada, Alaska, and Hawaii.
RUSH ORDERS of 24-, 48-, and 72-hours have been suspended due to COVID-19 factory regulations. We will let you know when these regulations have been lifted.
PLEASE NOTE: Lead times vary during our peak season. Please use the following guidelines* for product processing and shipping:
Coasters -> 2 -3 Weeks
Stock Imprints -> 3 – 4 Weeks
Foil Printing -> 20 working days (about 4 Weeks)
Custom Matchboxes and Matchbooks -> 3 – 5 Weeks (This does not apply to short-run, small quantity matchboxes or matchbooks.)
Imported Matchboxes and Matchbooks -> 65 working days (about 13 Weeks)
* Timelines cannot be guaranteed.